Aditional services can be acquired after the purchase of your trip to make it more commodious.
If you want the to cancel it, Cancelation/Refund is allowed unless you have acquired a discount fare, which will not be entitled to reimbursement.
To receive a refund, you must send an e-mail with a copy of the boarding pass and a copy of the receipt with the purchase place until 30 days after the trip: firstname.lastname@example.org.
Yes, on all scheduled flights operated by SATA International, except:
- OPorto (when used has a transfer to the previous European cities);
- Flights Sata AirAzores in which we have a "free-seating" policy;
Nor is it possible to mark places on flights operated by other airlines;
Yes, there are restriction in the emergency row and for passengers who may need special assistance, such as:
- People under the age of 16 years;
- Pregnant Women;
- Special Group Rates;
- Passengers with reduced mobility who require special assistance;
- Passengers carrying articles in the cabin (animals, bulky items, etc.).
In these cases, if you cannot make the pre-seat online, please contact Sata offices or the Contact Centre.
You can make online the pre-seat in the route that allows the pre-seat and ignore the one who does not.
If you have not completed the pre-seat you should cancel them online. If not the seats stay pre reserved for a few minutes (30-60 minutes). If after this time you experience difficulties please contact our Contact Center or any Sata office, to assist you.
The value depends on the route and the selected seat, you may check the values here.
No, changes can only be made via the Contact Centre or Sata offices.
Das Formular enthält Fehler: