Recommendations

1. Avoid including the following articles inside hold luggage:



  • Weapons;

  • Works of art, antiques, collectors’ items;

  • Important, unique or business documents;

  • Passports, personal ID, tickets or credit cards;

  • Cameras or photographic material;

  • Computers and components (hardware or software);

  • Electronic equipment;

  • Glasses and lens;

  • Watches;

  • Glass and crystal;

  • Drinks;

  • Fragile articles;

  • Perishable goods (food, frozen goods, etc.);

  • Money, jewellery or valuables;

  • Musical instruments;

  • Medical equipment;

  • Audio/video equipment;

  • Trade samples or catalogues;

  • Animals;

  • Medication;

  • Keys.

 


Note:
Taking in consideration that airlines will not be liable for damage or loss, it’s advisable that such items are carried by the Cargo Service, in hand luggage (provides all limitations of weight, size and security are met), or, alternatively, by the acquisition of an extra seat in the cabin.


2. Packages not recommended as hold luggage:



  • Briefcases;

  • Cardboard boxes;

  • Beauty Cases;

  • Coolers

  • Others with nails or saliencies that may cause damage to your baggage or other passenger’s baggage.

3. Packages forbidden as hold luggage:



  • Styrofoam boxes or other packages which can not prevent accidental leakage or other products that can cause damage in the other passenger’s baggage or in the Company equipments;

  • Packing cases or other volumes containing films or ink;

  • Demijohn (large bottles) that are not properly packed.

4. Tips for your comfort:



  • Place a change of clothes and your personal toiletries inside your hand luggage.

  • Your baggage capacity is limited. Don’t over pack. This puts pressure on locks and latches.

  • Use locks or even plastic protections (available in some airports), except on flights from United States (including all domestic flights), where the security authority may need to open and check your baggage contents. The security authority and the airline will not be liable for any damage caused by their need to force the locks. Be prepared to unlock your baggage upon arrival at the United States.

  • Place identification tags inside and outside your baggage, with your name, address and a contactable phone number. In case of mishandling this can be decisive to make a fast rerouting to you.

  • If you have a choice, select flights which minimize the potential for baggage disruption. Flight connections and change of airline may require a considerable time to transfer your baggage.

  • Take out all tags from previous trips. This is one of the main causes for baggage delays.

  • Check if you receive a baggage tag for each of your baggages and check if the destination printed is the one pretended.

  • When checking-in in a group, always request the receipt tags for your own bags. In case of delay it can be very difficult to know your precise tag number(s).

  • Make sure that the baggage you’re collecting from the conveyer belt is yours. To avoid confusions we suggest the usage of coloured ties.

  • If you detect any irregularity with your baggage immediately report it to the airline, prior from leaving the airport. That’s the main proof that the damage occurred when the baggage was within the airline control.

  • When you travel with more than one bag, distribute your personal articles inside your different bags. This could avoid that when one of your bag’s delayed you miss all your clothes.

  • Never accept baggages from other passengers, or those you have not seen its contents.

  • Check out if loose straps or other items are not hanging from the bag. They may get caught on the baggage system.