SATA - The Atlantic and You ™

NOTE 1: For passengers with flights between USA/CAN and Lisbon/Porto/Funchal, even with more than 24 hours stop‐over in Azores , it is granted baggage allowance of the International sector.
NOTE 2: The passengers flying from/to USA/CAN, which journey includes inter‐island flights, are allowed to pay only the rate €3,50/Kg in SATA Air Açores flights, but must provide the international ticket with SATA Internacional operating flights.

Small domestic pets (up to 7 kg) may travel in the cabin in a kennel, cage or waterproof bag allowing the animal to stand up, turn around and lie down. During the flight, the container may not be placed on the seats.

On SATA Air Açores flights the number of animals transported in the cabin is limited, in Q400 aircrafts two animals and in Q200 aircrafts a single animal.

Animals over 7 kg must be checked in, and will be transported in their kennel in a heated compartment.

For the acceptance of an animal is necessary a pre-notification and a confirmation from SATA.

For security reasons, the rodents should be transported in a rigid container and sealed system (which prevents accidental escape of the rodent) and will not be accepted on board pregnant females.

Information on the type of animal, the animal’s weight and the dimensions of its kennel must be given at the time of reservation, which will be subject to later confirmation.
Animal transport fees (see excess luggage fees) will be paid at the airport.
The animal updated veterinary documentation must be presented at check-in time.

Exceptions:
Is not allowed to transport animals in flights to/from England.
Passengers can transport only cats, dogs and ferrets to/from Ireland.

Note:
IATA recommendations currently prohibit birds and other domestic fowl from being brought on board the cabin.

More information:
Animal Products and Alive Animals from Countries Outside the EU.

We provide special assistance after check-in and during the flight to children between 5 and 11 travelling without adult supervision (more than 18 years old), under a payment of a fee:

• EUR 40 for Domestic flights and flights within Europe;
• EUR 100 for flight from Portugal to Canada and United States;
• CAD 150 for flights from Canada to Portugal;
• USD 150 for flights from United States to Portugal.

Note:
These values are applied to flights operated by SATA. Flights operated on code-share, the tax fee may change according to the company that operates the flight.

Children under 5 must travel with an adult fare and pay a surcharge for supervision by an assistant. Payment of the fee should be made at the airport on the day of travel.
At the time of reservation, identification and contact information must be provided for the adult meeting the child at the destination airport. In the case of a flight technical stop, the inexistence of an escort previously designated to accompany the children at the transfer station implies boarding refusal.

More information:

The conditions are valid for a ticket used in full, and when flight coupons are used in sequential order.
* If the originally purchased fare is not available for the new dates, you may have additional charges.