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Optional Service Fees

 

Free allowance Baggage WEIGHT CONCEPT 
Domestic Europe and Africa
Executive 30kg
30kg
Economy 20kg 20kg
Infants 10kg 10kg
GoldSky + 10kg than paid class allowance + 10kg than paid class allowance
Trade + 10kg than paid class allowance + 10kg than paid class allowance
Excess Baggage Weight Concept WEIGHT CONCEPT
Domestic Europe and Africa
Value for excess weight 7EUR/Kg
15EUR/Kg
Pieces weighing over 32kg have an additional fee per piece of 50EUR
Animals WEIGHT CONCEPT
Domestic Europe and Africa
Pet in Cabin 7EUR per kg 15EUR per kg
Free allowance Baggage  WEIGHT CONCEPT PIECE CONCEPT
Maximum number of pieces Maximum weight per piece Maximum weight allowed
Executive 2
32 Kg (70lbs) 64Kg (141lbs)
GoldSky  An extra piece permitted for the paid ticket (except when traveling with a Light or Smart fare) 
Trade An extra piece permitted for the paid ticket (except when traveling with a Light fare)
Economy Class Light 0 (without baggage allowance) 0 (without baggage allowance) 0 (without baggage allowance)
Smart 1 23 Kg (50lbs) 23 Kg (50lbs)
Value 2 23 Kg (50lbs) 46 Kg (101lbs)
Babies Light 0 (without baggage allowance) 0 (without baggage allowance) 0 (without baggage allowance)
Others 1 10 Kg (22lbs) 10 Kg (22lbs)
Excess Baggage Piece Concept
Number of pieces in excess 200CAD/USD per piece = 1 tax
Weight of bag (PC) between 24Kg and 47 Kg 75CAD/USD = 1 tax
Weight of bag (PC) between 48Kg and 62Kg 150CAD/USD = 2 tax
Animals WEIGHT CONCEPT
Pet in Cabin Flat rate 200CAD/USD per container = 1 taxa


NOTE 1: The values indicated above are for one way flights and charged in local currency, according to daily exchange rate.
NOTE 2: For passengers with flights between USA/CAN, even with more than 24 hours stop‐over in any airport, it is granted baggage allowance of the International sector.
NOTE 3: The above rules are applied to flights operated by SATA. For flights operated by other airlines, may be applied other rules taking into account the most significant airline travel.
NOTE 4: Flights operated by other airlines - the baggage allowance will be defined by these companies.
NOTE 5: The transport of animals and sports equipment on hold is included in the baggage allowance.
NOTE 6: For student passengers the free allowance should be added 10 kg in all SATA operating flights. For flights to/from USA and Canada is added one 1 extra piece with 10 kg, except in case of  travelling in a Light brand.
NOTE 7: When travelling with infants or children it will be allowed to transport, free of charge, a baby stroller/basket and a baby chair as checked baggage.
NOTE 8: In case of extra piece and overweight the sum of the taxes should be applied.

Sporting Equipment

To transport sport equipment it is necessary to make a reservation and this has to be confirmed by SATA.
Information on the type, the weight and the dimensions of equipment must be given at the time of reservation, which will be subject to later confirmation.

The transportation of sporting equipment is included in the baggage allowance.
For golf and diving equipment, 15Kg will be added (in weight concept) or 1 extra volume with 15 kg (in piece concept) over the free baggage allowance. In case of travelling with Brand Light, no additional allowance shall be granted.

Transport of Animals

 

Small domestic pets inside its own container (up to 8 kg) may travel in the cabin in a kennel, cage or waterproof bag allowing the animal to stand up, turn around and lie down. During the flight, the container may not be placed on the seats.

Flights operated by SATA Air Açores have transport limitations according to aircraft type: 2 animals in DASH 400, and 1 animal in DASH 200.

Animals inside its own container over 8kg must be checked in, and will be transported in their kennel in a heated compartment.

For security reasons, rodents should be transported in a rigid container and sealed system (which prevents accidental escape of the rodent) and pregnant females will not be accepted on board.

Information on the type of animal to be transported, the dimensions of its kennel and the total weight of both must be given at the time of reservation, which will be subject to later confirmation. The animal's updated veterinary documentation must be presented at check-in time. 

If the free baggage allowance is exceeded, animal transport fees (see excess luggage fees) will be charged at the airport.

Exceptions: 
The transport of animals on flights to/from England is not allowed. Passengers can transport animals (cats, dogs and ferrets only) to/from Ireland.
The transport of animals on WestJet flights is not allowed.

Note:
IATA recommendations currently prohibit birds and other domestic fowl from being brought on board the cabin.

Live animals from third countries:

Porto Terminal:
To comply with all regulation in force concerning the arrival of live animals from third countries to the terminal, Groundforce Cargo services in Porto would like to inform that the dispatcher/passenger will have to contact the Ministry of Agriculture veterinarian 24 hours in advance. The contact can be made through the phone number 00351 91618917 or through the e-mail addresses pifportop@dgav.pt and acoliveira@dgv.min-agricultura.pt

When live animals are dispatched to Porto on a weekend or out of the customs working hours (Monday to Friday from 09am to 06pm), the dispatcher/passenger must inform the customs authority through the e-mail address aaporto-sb@at.gov.pt.

Lisbon Terminal:
According to the procedures in force concerning live animals from third countries, we would like to inform that the dispatcher/passenger must contact the veterinarian 24 hours in advance through the phone number 00 351 919 551 607 and send all documents to the e-mail address piflisboaa@dgva.pt.

During weekends or out of working hours, the dispatcher/passenger must inform the customs services through the phone number 00 351 939 739 955.


More information:
Animal Products and Alive Animals from Countries Outside the EU.

 

Children Travelling Alone

We provide special assistance after check-in and during the flight to children between 5 and 11 travelling without adult supervision (more than 18 years old), under a payment of a fee:

  • EUR 40 for Domestic flights and flights within Europe;
  • EUR 100 for flight from Portugal to Canada, United States and Brasil;
  • CAD 150 for flights from Canada to Portugal;
  • USD 150 for flights from United States to Portugal.

Note:
These values are applied to flights operated by SATA. Flights operated on code-share, the tax fee may change according to the company that operates the flight.

 

Children under 5 must travel with an adult fare and pay a surcharge for supervision by an assistant. Payment of the fee should be made at the airport on the day of travel.
At the time of reservation, identification and contact information must be provided for the adult meeting the child at the destination airport. In the case of a flight technical stop, the inexistence of an escort previously designated to accompany the children at the transfer station implies boarding refusal.

For minors, with 12 years old or more, we provide an assistance service at the airport. To know more about this service please contact a ticketing office or our contact center.

More information:

Children Transportation