Europe – Canada

   ok - applicable     x - not applicable      
  Discount  Semi-Flex  Flex  SATA Plus 
Fare Class X, V, U, N W, H Y, B, M C, D, I
Baby Discount (0-23 mths)
Without seat - 100%		 ok  ok ok ok
Child Discount (2-11 yrs)
10%		 x  ok ok ok
Flight Changes* Penalty before departure: €200/CAD250 + fare difference if applicable. 
Penalty after departure: €250/CAD300 + fare difference if applicable.  
Changes on inter-islands flights within Azores: 60$/50€ for reissue/revalidation.		 Penalty before departure: €150/CAD200 + fare difference if applicable. 
Penalty after departure: €200/CAD250 + fare difference if applicable.  
Changes on inter-islands flights within Azores: 60$/50€ for reissue/revalidation.		 Penalty: €80/CAD100 + fare difference if applicable. 
Changes on inter-islands flights within Azores: 60$/50€ for reissue/revalidation.		 ok
Minimum Stay
No limit		 varies with fare class
 ok ok ok
Maximum Stay
12 months		 varies with fare class ok ok ok
Hand Baggage
Maximum - 6 kilos / 55X40X20cm		 ok  ok ok Maximum - 10 kilos
56X45X25cm
Checked Baggage
Maximum - 50 kilos		 ok  ok ok Maximum - 55 kilos
Payment
At same time with credit card		 ok  ok ok ok
Cancellation and Refund x  Penalty before departure: €250/CAD300 
Penalty after departure: x  
Fuel surcharge non-refundable for non-refundable fares.		 Penalty: €150/CAD200 
 ok
SATA IMAGINE  Miles 10% 100% 125% 150%
Priority Check-in x  x x ok
Exclusive Embark and Disembark x  x x ok
Lounge Access x  x x ok
Magazines and Newspapers x  x x ok
Meal on Board ok  ok ok ok

The conditions are valid for a ticket used in full, and when flight coupons are used in sequential order.
* If the originally purchased fare is not available for the new dates, you may have additional charges.