To minimize the strike effects scheduled until may 15th, we suggest our clientes, specially departing from Terceira and Santa Maria, to arrive at the airport earlier for check-in.
More information: +351 296 20 97 20 or contactus@sata.pt.
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Recommendations

1. Avoid including the following articles inside checked luggage:

  • Weapons;
  • Works of art, antiques, collectors’ items;
  • Important, unique or business documents;
  • Passports, personal ID, tickets or credit cards;
  • Cameras or photographic material;
  • Computers and components (hardware or software);
  • Electronic equipment;
  • Glasses and lens;
  • Watches;
  • Glass and crystal;
  • Drinks;
  • Fragile articles;
  • Perishable goods (food, frozen goods, etc.);
  • Money, jewellery or valuables;
  • Musical instruments;
  • Medical equipment;
  • Audio/video equipment;
  • Trade samples or catalogues;
  • Animals;
  • Medication;
  • Keys.

 

Note:
Taking in consideration that airlines will not be liable for damage or loss, it’s advisable that such items are carried by the Cargo Service, in carry-on luggage (providing all limitations of weight, size and security are met), or, alternatively, by the acquisition of an extra seat in the cabin.

2. Packages not recommended as hold luggage:

  • Briefcases;
  • Cardboard boxes;
  • Beauty Cases;
  • Coolers
  • Others with nails or protruding parts that may cause damage to your baggage or other passenger’s baggage.

3. Packages forbidden as hold luggage:

  • Styrofoam boxes or other packages which can not prevent accidental leakage or other products that can cause damage in the other passenger’s baggage or in Company equipment;
  • Packing cases or other volumes containing films or ink;
  • Demijohn (large bottles) that are not properly packed.

4. Tips for your comfort:

  • Place a change of clothes and your personal toiletries inside your carry-on luggage.
  • Your baggage capacity is limited. Don’t over pack. This puts pressure on locks and latches.
  • Use locks or even plastic protections (available in some airports), except on flights from United States (including all domestic flights), where the security authority may need to open and check your baggage contents. The security authority and the airline will not be liable for any damage caused by their need to force the locks. Be prepared to unlock your baggage upon arrival at the United States.
  • Place identification tags inside and outside your baggage, with your name, address and a contactable phone number. In case of mishandling this can be critical to make a fast rerouting to you.
  • If you have a choice, select flights which minimize the potential for baggage disruption. Flight connections and change of airline may require a considerable time to transfer your baggage.
  • Remove all tags from previous trips. This is one of the main causes for baggage delays.
  • Make sure you receive a baggage tag for each of your baggage pieces and check to be sure the destination printed is the one intended.
  • When checking in with a group, always request the receipt tags for your own bags. In case of delay it can be very difficult to know your precise tag number(s).
  • Make sure that the baggage you’re collecting from the conveyer belt is yours. To avoid confusions we suggest the usage of coloured ties.
  • If you detect any irregularity with your baggage report it to the airline immediately, prior to leaving the airport. That’s the main proof that the damage occurred when the baggage was within the airline's control.
  • When you travel with more than one bag, distribute your personal articles among your different bags. If one of your bags is delayed, you will not be missing all your clothes.
  • Never accept luggage or packages from other passengers, or the contents of which you have not seen.
  • Make sure loose straps or other items are not hanging from the bag. They may get caught on the baggage system.