Due to Winter Storm Juno - Northeast North America -, there will be a delay on flights S4 221 (Ponta Delgada to Boston), on Tuesday, January 27, and S4 220 (Boston to Ponta Delgada and Ponta Delgada to Lisbon), on Wednesday, January 28. For further information please contact our Contact Center at +351 296 20 97 20.
Home / Before Boarding / Fares Information / Residents in Azores and Madeira

Residents in Azores and Madeira

  Resident Discount Resident Semi-Flex Resident Flex
Fare Class T, U, V Q Y
Residents in Azores travelling within archipelago, to Madeira island or Mainland;
Residents in Madeira island to Azores.
Personal identification (Citizen Card /  Passport) and VAT account card must be presented at check-in time for elegibility purposes. (+ info)
ok ok ok
Baby Discount (0-23 mths)
Without seat - 90% 
ok ok ok
Child Discount (2-11 yrs)
S4 - n/a
SP - 50%
Flight Changes* S4:
Payment before the originally flight scheduled time - € 100
Payment after the originally flight scheduled time - € 150
SP: not allowed.
For reservations made 48h before departure - changes are not allowed
Payment before the originally flight scheduled time - € 50
Payment after the originally flight scheduled time - € 100
No-show fee varies with route: 27€ - 38€
No-show: 15€
Minimum Stay S4 - Saturday to Sunday
or 3 days
SP - No limit
Saturday to Sunday
or 2 days
No limit 
Maximum Stay
12 months
ok ok ok
Hand Baggage
Maximum - 8 kilos
ok ok ok
Checked Baggage
Maximum - 20 kilos
ok ok ok
At same time with credit  card
ok ok ok
Cancellation and Refund n/a Before departure: 100€
After departure: x
S4: ok
no-show - 15€
SATA IMAGINE Miles varies with fare class 100% 125%
Priority Check-in n/a n/a n/a
Exclusive Embark and Disembark n/a n/a n/a
Lounge Access n/a n/a n/a
Magazines and Newspapers n/a n/a n/a
Meal on Board S4 - ok
SP - n/a
S4 - ok
SP - n/a

The conditions are valid for a ticket used in full, and when flight coupons are used in sequential order.
* If the originally purchased fare is not available for the new dates, you may have additional charges.

   ok - applicable     n/a - not applicable  
S4 - flights operated by SATA Internacional between Azorean archipelago and Mainland/Madeira.
SP - flights operated by SATA Air Açores within Azorean archipelago.


Note: Tickets with classes O and A has different rules, that can be checked here.