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Quality and You

In April 2012, training started dedicated to the Quality and You project for all employees. This training was aimed at introducing and promoting the project as well as motivating and encouraging employees to focus on their decisive role in making SATA even more visible, distinct, and positively different for current and potential customers.


‘Approximately 400 SATA employees belonging to the most different areas, jobs, and locations took part in this training, in 27 sessions until late July, where they manifested great interest and involvement working towards Service Quality and – through work, dedication, responsibility, and commitment – to maintain SATA as the best reference in Service Quality and the best experience for internal and external customers.’ Pedro Rosa, Trainer for the Service Quality Model